Author Archives: Mathew Aitken

What’s the mail handling charge?

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Our handling charges explained

The mail handling charge is a basic charge that we impose on any letters or parcels that we receive as part of your mail forwarding service.

It is separate from the postage charge (the cost of us forwarding the item onto you), however, like the postage charge, the handling charge is knocked off your postage deposit. Here are the possible handling charges:

• The handling charge for one regular letter (on all mail forwarding services apart from the Just Scan service) is 10p.

• The handling charge for one regular letter on the Just Scan service is 50p.

• The handling charge for one parcel (only relevant to the Mailbox Plus and Mailbox Pro services) is £2.50.

If you have any questions, please leave a comment and we’ll be in touch.

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How much credit do I have left on my Postage Deposit?

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How do I check how much postage deposit is left on my mail forwarding service?

If you have a mail forwarding service with us, we’ll knock the mail handling fee and the cost of postage off of your postage deposit. When this deposit starts to run low, we’ll send you an email requesting that you make a top-up payment.

If you want to check how much credit you have left on your deposit, simply:

1. Sign In
2. Select My Deposits and My Deposits again
3. The amount of postage deposit left will be displayed under Credits Left
4. If you want to top this up, select View under Actions and proceed to make payment Continue reading →

Changing your delivery option

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If you have:

• any of our Virtual Office Packages
• our Mailbox Plus Mail Forwarding Service
• our Mailbox Pro Mail Forwarding Service

You also have a Flexible Post Service. This means that you can switch between the different mail forwarding options that we offer; scan, post and collect.

Here’s how to notify us if and when you want to switch:

1. SIGN IN to your London Presence account
2. Select My Services (and My Services) again
3. Click on your LP number
4. Scroll to Preferences and select Change
5. Tick the relevant radio button under Mail Forwarding Options and complete the required information
6. Select Save – we’ll then be notified

Any questions? Comment on the blog and we’ll get back to you.

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How do I change my address?

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Changing the address where we send your mail is simple. All you need to do is:

1. Sign In
2. Click My Services (and My Services again) and then on you LP number
3. Scroll to Preferences and select Change
4. Enter the new address
5. Select SAVE

Here’s a demo:

That’s it! Get in touch with a comment if you have any questions.

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How can I top up my postage deposit?

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If you have a mail forwarding or virtual office service with us, from time to time you’ll need to top up your postage deposit (we deduct the 10p handling fee and the price of postage from this). Well here’s how to do this:

Get in touch if you have any questions regarding this process.

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What is a Registered Office?

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The Registered Office doesn’t have to be where a company conducts its business

The registered office is the official address of a UK limited company. This address can be any physical address based in the UK (there are rules about moving the registered office between countries) that the company has permission to use.

• It doesn’t have to be where the company conducts its business
• It can be a residential address (as long as the owner of the property has given permission)

Official bodies such as HMRC will send mail to this address; part of the criteria set out by Companies House is that this mail must then be forwarded onto the company director/s if they are not based in the building.

Our Mail Forwarding and Virtual Office Packages do not include a registered office service. If you own a limited company and wish to use our address as your registered office, you can purchase the relevant service here:

Registered Office Service: £45 plus VAT

I hope you have found this post helpful. Please let us know if you have any questions.

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Can I add an additional company name to my Mail Forwarding Service?

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Want to add an additional name to your Mail Forwarding Service? Just let us know!

Yes you can!

If you would like to add another company name to your Mail Forwarding Service – all it costs is an extra £4.99 plus VAT a month per name – simply contact us and we will have this arranged.

Please note that in some circumstances we will need you to manually change your payment setup; we will let you know if this is the case.

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Sarah Loves London because…

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It’s Sarah!

It’s Valentine’s Day tomorrow so what better time to post a new “We Love London because” post? Okay, tomorrow may be slightly better. Nonetheless, next up in the hot seat is Sarah, our Social Media Executive:

“When I started working for the Made Simple Group (BEST DAY OF MY LIFE) and moved to London from Wales just over a year ago, I couldn’t wait to see what the ‘big smoke’ had to offer.

Now, what I enjoy most about living in London is being so close to the West End. You can see world famous shows and theatre productions at the drop of a hat. Tonight for example I am going to see The Book of Mormon.

I love being able to go to the theatre every week and having such a large range of productions to choose from. Even the not so famous shows are excellent and illustrate the amount of talent that is in the city.

My favourite show to date? It’s got to be The Lion King. #classic”

Thanks Sarah!

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If I sign up for a mail forwarding service, when is my mail forwarded?

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Your mail, how you want it

Good question!

Our post team operate on Monday through to Friday. If you select to have your mail forwarded as and when it arrives, we’ll aim to have it posted out to you on the day that it arrives with us. Failing that, it is sent the day after.

As well as being able to post your mail as and when it arrives, we can also post it out at the end of each week or the end of the month. On top of this we can also scan your mail and then email it to you.

And don’t forget – you can also collect your mail from us too!

Take a look here for more information: Our mail forwarding services

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