Category Archives: London

How to update your Registered Office

Using our address as your company’s registered office address

If you sign up for our “Premium” or “Mail Box Pro” packages you can use our address as your company’s registered office. So first things first…

What is a Registered Office?

The registered office is the official address for a UK limited company. A company does not need to trade from nor be based at the address; it just needs to be contactable via mail. Continue reading

How long does it take to receive my mail?

We aim to send mail on the day that we receive it

If you have a mail forwarding service, you will no doubt want to know how long it takes to receive your mail after we’ve processed it. So here you go.

We aim to send mail on the day that we receive it or the day after (Monday to Friday).

If the mail being forwarded is a regular item and is being sent to a UK address, we will send it via Royal Mail 1st Class. This should be with you within the next working day, including Saturdays.

If the mail being sent is Registered Office mail (only relevant if you have a Registered Office service), we will send it via Royal Mail 2nd Class. This should be with you within the next two or three days, once again including Saturdays. Continue reading

Get Social with London Presence

Connect with us!

As well as being contactable via traditional means (mail, email and telephone), we’re also big on Social Media. We can be found on:

Twitter
Facebook
Google+
YouTube
LinkedIn

We love connecting with our customers via these channels. So if you have a question, feedback to give or just fancy a chat, get in touch!

Oh, and don’t forget, we can also be contacted via the comments section in this very blog.

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When do we forward you mail? You have 3 choices.

How often is Mail Forwarded?

If you sign up for a Mail Forwarding service, we can forward your mail:

• As and when it comes in
• At the end of the week
• At the end of the month

Why would you opt for the latter two options? Because we’ll group your mail together and send it out as one package, meaning a smaller charge on your postage deposit. This makes particularly large savings if your address is outside of the UK.

To change how often we forward your mail:

Sign In
• Select “My Services”
• Click on your Account Number
• Under “Preferences” select “Change”
• Tick the relevant circle under “Mail Forwarding Options”
• Select “Save”

Any questions? Let us know.

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What’s the difference between a Mailing Address and a Registered Office Address?

The Mailing Address and the Registered Office

Our Mail Box Pro package includes two different address services:

• Mailing Address
• Registered Office Address

With the Mailing Address service we will forward, or hold for collection, any regular mail that arrives at our office.

If you have the Mailing Address service on its own (our Just Scan, Mail Box Basic or Mail Box Plus packages) you are not able to use our address as your Registered Office (only relevant to Limited companies). Because of this we will not forward any official mail, such as Companies House or HMRC mail, on to you as it should not be getting sent to us. Continue reading

Collecting mail from us? Don’t forget your ID.

Collecting your mail?

If you choose to collect mail directly from our office, don’t forget to bring photo ID with you. We accept:

• Passports
• Driving Licenses
• ID cards

It’s also handy, but not compulsory, if you can bring along a print-out of the email that states you have mail (or a smartphone/tablet displaying this).

Please get in touch via the comments function below if you have any questions.

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Working from home? Is your company giving the impression you want?

According to a recent article in/on The Telegraph, one in six people in the United Kingdom operate an online business from home. That’s quite a figure.

This got us thinking:

Are these businesses happy for customers to know that they’re home based?E

There are some businesses where being home based is actually a selling point. Homemade is, after all, a positive term. On the flip side, there are some industries where being home based could be detrimental to business.

For businesses that fall into the latter category, there are options available. This includes our own Mail Forwarding Services.

How it works

If you sign up we will allow you to use our address as your contact address (see Mail Box Pro if you’re also interested in a Limited Company Registered Office). We’ll then forward any mail that we receive onto you.

Two benefits:

• Gives the impression that you are a London based operation
• Protects your address (no one wants unexpected visitors)

For more information on our services take a look here:

Mail Forwarding Services

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Interested in a Phone Answering service but unsure how we’ll answer your calls?

Well here you go:

If you sign up for Holiday Cover Plus, Office Answer, Answer 24/7 or Answer & Patch, we will answer your calls in the following way:

“Good afternoon/morning/evening, your company name, how may I help?”

If on the Holiday Cover Plus, Office Answer or Answer 24/7, we’ll then take a message. If on the Answer & Patch, we’ll then forward the call onto you.

If on Holiday Cover Basic we will answer your calls in the following way:

“Good afternoon/morning/evening, reception, how may I help?”

We will then take a message.

For more information on the packages we’ve mentioned, see here:

Phone Services
Holiday Cover

Any questions? Let us know below.

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Need someone to sign for your mail? We can help.

We’ll sign for your mail

“Dear XXXX, we tried to deliver an item of mail to you today but you weren’t in. Please call the below number to re-arrange delivery”

Don’t you just hate those notes? We certainly do. Well now there’s something you can do about it.

With our Mail Forwarding Services, we will sign for any of your mail that is delivered to our address and requires a signature. How we then handle this mail is up to you. We can:

• Hold it for you until you can collect it
• Send it on via Royal Mail Special Delivery
• Send it on via Royal Mail First Class

Put an end to missing “signature required” mail and sign up for a Mail Forwarding Service!

Any questions? Let us know below.

The Postage Deposit Explained

Mail Forwarding Postage Deposit Explained

When you sign up for any of our Mail Forwarding Services, on top of the advance service payment we also take a £20 postage deposit.

So what is this for?

2 things:

• If you collect your mail or have it forwarded, we charge a 10p handling charge per letter (there is a £2.50 handling charge for parcels). If your mail is scanned we charge a 50p handling charge. These charges are knocked off of your deposit.

• If your mail is forwarded, we knock the Royal Mail fee for posting off of your deposit.

The length of time that your deposit lasts depends on how much mail you receive, how it is handled (forwarded, scanned or collected) and where we forward it to if forwarded.

When your postage deposit falls below £5.00 we’ll send an email requesting that you top it up.

Let us know if you have any questions!