Category Archives: Mail Forwarding

How much credit do I have left on my Postage Deposit?

How do I check how much postage deposit is left on my mail forwarding service?

If you have a mail forwarding service with us, we’ll knock the mail handling fee and the cost of postage off of your postage deposit. When this deposit starts to run low, we’ll send you an email requesting that you make a top-up payment.

If you want to check how much credit you have left on your deposit, simply:

1. Sign In
2. Select My Deposits and My Deposits again
3. The amount of postage deposit left will be displayed under Credits Left
4. If you want to top this up, select View under Actions and proceed to make payment Continue reading

Changing your delivery option

If you have:

• any of our Virtual Office Packages
• our Mailbox Plus Mail Forwarding Service
• our Mailbox Pro Mail Forwarding Service

You also have a Flexible Post Service. This means that you can switch between the different mail forwarding options that we offer; scan, post and collect.

Here’s how to notify us if and when you want to switch:

1. SIGN IN to your London Presence account
2. Select My Services (and My Services) again
3. Click on your LP number
4. Scroll to Preferences and select Change
5. Tick the relevant radio button under Mail Forwarding Options and complete the required information
6. Select Save – we’ll then be notified

Any questions? Comment on the blog and we’ll get back to you.

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How can I top up my postage deposit?

If you have a mail forwarding or virtual office service with us, from time to time you’ll need to top up your postage deposit (we deduct the 10p handling fee and the price of postage from this). Well here’s how to do this:

Get in touch if you have any questions regarding this process.

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What is a Registered Office?

The Registered Office doesn’t have to be where a company conducts its business

The registered office is the official address of a UK limited company. This address can be any physical address based in the UK (there are rules about moving the registered office between countries) that the company has permission to use.

• It doesn’t have to be where the company conducts its business
• It can be a residential address (as long as the owner of the property has given permission)

Official bodies such as HMRC will send mail to this address; part of the criteria set out by Companies House is that this mail must then be forwarded onto the company director/s if they are not based in the building.

Our Mail Forwarding and Virtual Office Packages do not include a registered office service. If you own a limited company and wish to use our address as your registered office, you can purchase the relevant service here:

Registered Office Service: £45 plus VAT

I hope you have found this post helpful. Please let us know if you have any questions.

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Can I add an additional company name to my Mail Forwarding Service?

Want to add an additional name to your Mail Forwarding Service? Just let us know!

Yes you can!

If you would like to add another company name to your Mail Forwarding Serviceall it costs is an extra £4.99 plus VAT a month per name – simply contact us and we will have this arranged.

Please note that in some circumstances we will need you to manually change your payment setup; we will let you know if this is the case.

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If I sign up for a mail forwarding service, when is my mail forwarded?

Your mail, how you want it

Good question!

Our post team operate on Monday through to Friday. If you select to have your mail forwarded as and when it arrives, we’ll aim to have it posted out to you on the day that it arrives with us. Failing that, it is sent the day after.

As well as being able to post your mail as and when it arrives, we can also post it out at the end of each week or the end of the month. On top of this we can also scan your mail and then email it to you.

And don’t forget – you can also collect your mail from us too!

Take a look here for more information: Our mail forwarding services

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Tracking your London Presence Payments

Viewing your payment information

If you use one of our mail forwarding or telephone answering services and would like to keep tabs on your payment information, we’ve got you covered. Simply sign in to your account and then select My Payments.

From here you can:

• View your orders
• View any payments made
• View any outstanding payments
• Manage your card details

Any questions? Feel free to get in touch via our comments function.

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How do I top up my Postage Deposit?

How do I pay my Postage Deposit?

The Postage Deposit is used to pay for any postage or handling fees that your mail incurs.

When you sign up for any of our Mail Forwarding services, £20 is put towards the deposit. The amount of time this lasts depends on what service you have and where we’re sending your mail (if your mail is forwarded).

When the deposit starts to run low, we’ll send you an email letting you know. To top up your postage deposit (you don’t have to wait until you’re notified – you can top up when you want) simply:

1. Sign in to your account
2. Select My Deposits
3. Under Actions select View
4. Enter the amount that you wish to add to your account and then
select ADD TO BASKET:

5. Complete the payment process

That’s it!

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