Download your invoice in 5 simple steps
And there you have it – your invoice!
Please leave a comment if you have any questions.
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How’s your mail handled?
If you have a Mail Forwarding or Virtual Office service with London Presence, you have a number of “Mail Forwarding Options” – ie what we do with your mail once we receive it:
When initially signing up for your service, you simply select one of the above.
If you wish to change how your mail is handled after signing up:
This post was by Mathew Aitken at MadeSimple – Find Mathew on Google+
We require proof of ID and proof of address documentation from any customer who is signing up for a mail forwarding service.
We request this documentation after payment has been made and whilst you are entering your service information. However, if you are unable to upload the documentation at this stage, don’t worry, you can upload it later (although please note that your service will not be activated until all documentation has been received).
To upload documentation at a later stage, simply login at London Presence and you will be notified straightaway that we don’t have your proof of ID and proof of address:
Simply select “View My Details” next to this message, scroll down to “Documents” and select “Change”. You can then upload the documents. Your account will then be activated within roughly 24 hours.
See our FAQs for a list of our accepted proof of ID and proof of address documents.
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When you are signing up for any of our Mail Forwarding, Phone Answering or Virtual Office Packages, we’ll give you a choice:
You can either sign up for 3 months in advance (the default selection) or you can opt for 12 months in advance, whereby you get 2 months free.
To change your selection when at the “Basket” simply:
Just like this:
Do you have any questions about this? Leave a comment and we’ll get back to you.
This post was by Mathew Aitken at MadeSimple – Find Mathew on Google+
There are no cancellations fees with London Presence
If you wish to cancel your service with us, simply email your request to
[email protected] and we’ll take care of the rest. There is no cancellation fee for customers who wish to stop using their service/s with us.
Service refunds
Please note that we are unable to issue refunds for services that have already been used – in part or in full.
Postage deposits
If you are cancelling with us, we’ll happily refund any unused postage deposit, just as long as there are no outstanding payments due on your account.
Our team will be happy to help if you have any questions regarding this:
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How do I change my business name with London Presence?
a) We accept mail for your new business name
and/or
b) We answer calls in your new business name
To change your business name on your system, just contact us with the request and we’ll take care of the rest. Easy!
This post was by Mathew Aitken at MadeSimple – Find Mathew on Google+
Get in touch if you’re part of a family business!
Why do I bring this up? Because I’ve just read a great article on The Guardian’s Small Business Network: How to survive as a family-owned business. The article is by Mark Ormiston (of Ormiston Wire who’ve been around since 1793) and is well worth a read. However, Mark only touches on possible conflicts that can arise in family-run operations. Continue reading
1. Everyone knows where London is. Sounds obvious but having your registered office and mailing address in London says so much in the business world. Of course having a business address anywhere else is fine, but having a London address really makes a statement about your business and aspirations.
Silicon Roundabout
2. “Tech City B**ch, Tech Tech City B**ch”. N1 is where Silicon Roundabout (tech startup city) is based. Data released earlier this month reveals that for the second year in a row, the area has spawned the most new enterprises in Britain. And you simply could not ask for better business neighbours – your postcode will be shared with the likes of Google Campus and Facebook UK as well as endless tech startups including Moo, Funding Circle and Decoded.
3. Be part of London – The Brand. London is a brand in itself. If you want your business to be part of this, a London postcode is obviously necessary. It’s not just about the aforementioned tech hub, London is a world renowned centre for businesses of all shapes and sizes. Continue reading
You can collect your mail if you want
Customers with one of our Mail Forwarding Services (Mailbox Plus and Mailbox Pro) or Virtual Office Packages have the option to collect their mail from our London premises.
If you do opt to collect your mail, you can do this on Monday – Thursday, 9:30am – 5pm and Fridays 9:30am – 4pm.
If you are an existing customer and would like to start collecting your mail, take a look at this blog post for advice on how to make the change to your account: I want to start collecting my mail
Please note that we can only hand over mail if you bring in one of the following:
• Passport
• Driving License
• ID card
Please leave a comment if you have any questions.
This post was by Mathew Aitken at MadeSimple – Find Mathew on Google+
Want a telephone answering service but don’t want to change your number?
That’s understandable!
In these circumstances we will still need to allocate a unique telephone number to you, you will then need to contact your phone service provider and request that calls to your existing number are diverted to your new number (provided by us).
We recommend contacting your phone service provider before purchasing a service with us, just to ensure that they can do this.
See here for more information on our Phone Services.
This post was by Mathew Aitken at MadeSimple – Find Mathew on Google+
