The Postage Deposit Explained

When you sign up for any of our Mail Forwarding Services, on top of the advance service payment we also take a £20 postage deposit.

So what is this for?

2 things:

• If you collect your mail or have it forwarded, we charge a 10p handling charge per letter (there is a £2.50 handling charge for parcels). If your mail is scanned we charge a 50p handling charge. These charges are knocked off of your deposit.

• If your mail is forwarded, we knock the Royal Mail fee for posting off of your deposit.

The length of time that your deposit lasts depends on how much mail you receive, how it is handled (forwarded, scanned or collected) and where we forward it to if forwarded.

When your postage deposit falls below £5.00 we’ll send an email requesting that you top it up.

Let us know if you have any questions!