Having a London city address changed the perception of our business
Oli Chowdhury, Webimpulse
Your address will be 20 Wenlock Road, London, N1 7GU. View on Google Maps
No, none at all.
No, none at all. Unlike most mail forwarding services we don’t ask for a postage deposit and then deduct handling fees plus postage charges from this. Your monthly cost is fixed and there is no variable amount to worry about, making your budgeting that little bit easier.
The only exception to this is parcels. We do have separate charges for parcels for the following reasons: Parcel costs are highly variable depending on the size, and to provide a fixed monthly service that also included parcel costs would greatly increase the amount you pay. Parcels are also received on an irregular basis, so many customers would end up paying more for no additional service. We feel charging for parcels separately is a fair balance; we hope you do too. Those charges are below.
All parcels we receive (regardless of whether they are collected or sent out) will automatically incur our standard handling charge of £2.50 per item.
If your account is set to 'posted', we will calculate and let you know how much it would cost to send you the item. Once we receive your payment, we will forward your parcel.
If your account is set to 'collect', your parcel will be stored and available to collect from our office for up to 4 weeks, after which the parcel will be returned to the sender / securely destroyed.
More info on parcels and storage
Yes. We have a legal obligation to check proof of ID and address for all of our customers. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. What ID will I need to provide?
24 hours. But let's clarify this! From you we need:
2 days in most cases (to a UK address). Mail is posted out daily Monday to Fridays and sent to you via Royal Mail 1st Class. Royal Mail delivers 93% of their mail on the next working day.
Want it faster? Our scan add-on will get your mail digitally sent to you within 24 hours.
Mail is posted out daily Monday to Fridays.
We use a smart search so we only need part of the name or company name to find the correct match. In rare cases, if the name is too generic (eg. "Mr Smith" without a company name or any other information) we will return the item to sender. We only do this in cases where we can't be sure of the recipient as we do not want to send your post to someone else!
We only block mail that we’re certain is unsolicited. We identify these using some simple rules eg. an entire sack of mail comes in from one sender to hundreds of companies. Obvious brochures, magazines, and catalogues are filtered out and returned to sender (unless they’re subscribed to). However, one person's trash is another's treasure, so we err on the side of caution. If we're unsure, we'll send it on.
Yes. Customers receiving mail forwarding services and on a fixed price plan are subject to a fair use policy of 30 letters a month. Customers can increase the fair usage limit in increments of 30 (£10 per month for each increment of 30 items). If a customer exceeds their fair usage limit of 30 items, their account will automatically be billed for the excess items received that month and the account set to an appropriate higher tariff, charged accordingly.
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Registered office:
20 Wenlock Road
London
N1 7GU
Company number: 04214713
VAT number: GB289462452
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